How pieces travel
What a flat pack looks like on the way to you, who carries it, and what to clear before it lands.
The shop handles the delivery
Every buy button on this site opens a listing at our retail partner, and the delivery is theirs from that point on. Their listing shows the carrier, the estimated date and the cost for your address before you pay, and their order page shows the tracking afterwards. We have no separate delivery service and no rate of our own to quote you.
What actually arrives
A flat pack is long and flat rather than bulky, and it is heavier than it looks: a mid-size sideboard boxes at somewhere between forty and eighty pounds. Larger pieces sometimes come as two cartons that travel separately and can land a day apart, which looks alarming and usually is not. The boxed weight for each piece is in the dimensions table on its page, so you can decide in advance whether this is a one-person carry.
Clear the route before the box arrives rather than after. Measure the doorway, and look at any turn at the top of a stairwell, because a carton six feet long does not pivot in a narrow landing. Plan to open it in the room where the piece will live: once assembled, a tall case is awkward to move through a door it went through easily as a flat box.
Before you cut the tape
Check the carton against the packing list while it is still closed enough to send back. Panels ride best flat on a carpet or a blanket, not stood on edge against a wall where a corner can take the whole weight. If a panel is scuffed or a bag of hardware is short, start with the shop, since the parcel is theirs, and write to us as well so the packing gets corrected.